Can Yahoo really get things so wrong?

Update - The guys at Yahoo came to our rescue after tracing through the "network" somewhat to find someone that knows someone at Yahoo to help us out. Unfortunately their techies couldn't explain why we'd been bloack listed either but we are now officially on their whitelist so big thanks to the guys for helping us out.

Yahoo are one of the original dotcoms. They've been around for a long time so they should know their business. Imagine my surprise when one of my clients starts complaining that their confirmation emails to yahoo email accounts are permanently being binned as is everything else they send - including personal communications.

Like most mail providers, free or otherwise, Yahoo have a spam policy that will look at an inbound email and then drop it in your inbox or spam folder depending on how it is classified.

As with most techies I have about a dozen email addresses at various providers in order to test exactly these sorts of issues. Especially given that the goalposts are changing all the time.

Sure enough even a personally addressed confirmation email was killed as it came into my yahoo account. "Ah ha," said I, "they've been blacklisted". So off one goes and checks the various blacklisting sites and there's nothing there. Hmmm.

It transpires that yahoo have just taken it on themselves to block that domain. Weirdly though, a personally addressed mail to me from the client with only the word "test" in the subject line is still considered Spam yet an email from some random address that doesn't reply, containing several instances each of the words "penis", "cock", "viagra" and "cialis" made it through to my inbox completely unscathed. At this point the phrase about arses and elbows definitely comes to mind.

Trying to get Yahoo to do anything about this issue is similarly problematic as there are no feedback channels to deal with this problem at all.

So overall we've just had to advise people to not use Yahoo or to check their junk mail periodically and read the mail there.

DVD Jon strikes again

At Technology Treason we love DVD Jon or Jon Lech Johansen as he is more commonly known. This great Norwegian famously broke the DVD encryption put in place by the big firms with the release of some software primarily aimed at allowing DVDs to be played on computers and unlocking the regionality of DVDs and DVD players.

When he released DeCSS he ran afoul of the US DMCA and was almost charged, he was then indicted by Norwegian authorities acting on behalf of the US who actually did go to court twice to try and convict him of hacking. Both times they failed and decided not to go to the Supreme Court.

Imagine our complete amusement in the office when we find out he's now trying it on with Apple via iTunes.

iTunes is a love it or hate it product - if you are part of the Apple / Steve Jobs faithful it is obviously the greatest thing on earth, if you know nothing about technology it's a simple product that allows you to use one of those "fangled new digital music type thingies".

If you are a techie you see it as a proprietary lock in and try and avoid it like the plague. The main issue for most techies is you can't play your music on anything other than your PC / Mac that has iTunes installed and your iPod / iPhone / iTouch.

I've railed against lock in for time immemorial - just a quick count of my personal items puts the following music players at my disposal - mobile phone (x2 because my wife has one that can play music too), MP3 capable stereo, PC (x3 - my office, my home and laptop), PSP, Xbox, a real MP3 player and my Nokia Internet Tablet - 10 devices at my personal disposal that I want to play music from and indeed do play music from.

The thing is, I know how to do all of this so I just push the files around on memory cards or over my network (streaming from my media server for example) onto the various devices. For many people this isn't possible and Apple's enforcement of the iTunes lock ins firmly violate the right I have to play my music (or video) on whatever device I choose at whatever time I choose. I also vote with my wallet and don't buy tunes from Apple.

What DVD Jon has done with his software (available from DoubleTwist for free) is allow you to take files that are locked into iTunes and essentially it plays the file, re-encoding it into a format you can play on other devices (I haven't looked properly but presumably OGG or MP3).

Just to rub salt into the wound he's going to cause Apple and the US music industry he's decided to let you share your files with friends as well. One wonders how long it will be before a writ arrive from the RIAA and Apple... I'm sure they'll be racing to get in first.

So well done Jon - keep up the good work and keep fighting the good fight - media we have legitimately purchased is ours to use on any device we own for our personal use.

Eventually the media industry will wake up and realise where they've been going wrong. Perhaps if EMI had taken notice of the way the world was going they wouldn't have had to cull a couple of thousand staff.

Why industries can still be revolutionised on the web

I'm a bit of a cynic really. Anyone that's trawled through the depths of this blog will know that I have a fairly acid tongue when it comes to technology. I am a walking example of the phrase "familiarity breeds contempt".

One of the projects I've been involved in rececntly has started generating press just by virtue of it being better than anything that has preceded it in this particular industry - I personally would have preferred them to be commenting about the content but any press is good press as they say.

By rights I should have a nice warm fuzzy feeling about having a site people talk about and it's always great to receive recognition for a job well done - especially for my more junior staff who have worked damned hard on the site - however it is disappointing that we still exist in an age online where just applying some good design, good information architecture and some well balanced technology is enough to turn an entire sector on it's head.

Apologists will hold up their hands and say "we're a young form of media - it's going to take time". I however am not in this camp - how much time do we need?

Personally I find it untenable that there are still sites being built using non-standards based HTML and CSS, that sites beyond a couple of holding pages are built using things like Dreamweaver and not content managed, that good structural web design is something that still amazes people rather than being the norm and that information architecture still hasn't found its way to the hearts of 95% of the digital agencies that service the web.

I am constantly lamenting the state of most industries' websites generally. Take a tour around the leisure industry and find a website for a hotel anywhere in the world. Look at most ecommerce sites for even big retailers and certainly go anywhere online in the government, volunteering or political sectors and you are sure to be assaulted by bad design, bad technology and most importantly bad information architecture.

Even five years ago there were excuses that bore merit - changing web standards and platforms, variation of internet connection speeds and different levels of web penetration in different markets. These excuses don't exist any more. And to be honest why was it when I was learning my craft as a developer all those years ago that I was told about things like usability, information design and later information architecture but the junior developers and designers now are not...

This is why there are still industries to revolutionise if you have the contacts, the desire or the contracts to do it. Here is my short list of the biggest problem industries:

1. Tourism and leisure - get some good design and photos, don't use bog stanard templates and for goodness sake stop sending my credit card details in unencrypted email.

2. Holiday / travel booking - get some fuzzy logic in your scripting. If I can't fly tomorrow but I can fly the next day tell me without making me guess. Also make it easy for me to bounce back and forth between different trips without having to start again. Remember all those lectures about how to maintain the state of a system in Computer Science... this is what they were for.

3. Retail - Keep your site updated with accurate stock levels. I also shouldn't have to go to the end of the check out process to find out what the shipping charges are. Do a detection on my regional settings or IP address and take a best guess and say it's a guess. 95% of the time you'll be right and I'll stop having to go back and forth.

4. Service Media - When will you learn that a flash site turns off most people as does a splash page. At least have an alternative HTML site so I can find your phone number / contact email or address. Also remember that table based design was around in 1997 - time to get with the times guys.

5. Volunteering / politics - Yes I know you are on a budget but just because someone you know or your favourite intern just happens to have a copy of dreamweaver doesn't make them a professional web designer or developer. More harm than good is done by casual development - find some budget, find someone aligned to your cause and they'll do it cheaper or for kudos value and develop a site worth looking at.

6. Government - Just because a turd is shiny doen't make it worth anything. Above all make sure someone in the procuring department knows the difference between HTML and CSS and you won't get shafted. Government expenditure online is extortionate for the value achieved. Given the amount of paperwork done for any bit of government work it is amazing that Information Architecture isn't put right to the centre of the brief... how many people using direct.gov.uk would that help?

So get stuck in and lets see some other industries and sectors turned on their head. It's about time the biggest information resource in history got a bit of a spit polish and had all the kinks straightened.

The state of Oz technology

Well rarely does an entire country entice me to start ranting (and at this point I'll point out I am in fact Australian) but by crikey Australian technology hasn't really moved in the last 5 years.

Now I appreciate this is a sweeping statement and I'll point out that the technology I'm talking about primarily is media based - mobile / web / internet. I have also had the benefit of living in London for the better part of 10 years so I've been at the hub of what is going on.

What I don't understand is why is it that for a nation that was at the forefront of new media ten years ago are we now in a position where nothing has shifted for the last 5. SMS is still massively underutilised and the idea of an SMS shortcode in Australia is a joke - 8 digits is only 2 shorter than a mobile number so is hardly short! Indeed everything to do with mobile is still more expensive, slower and less polished than we are used to in Europe. I went to Vodafone when I got here and asked for a pay as you go sim card for my phone that had pay as you go data on it... I was met with blank stares - Telstra and Optus were both the same.

General Internet access is similarly expensive and slow compared to what we are used to in Europe. Given a relatively modern telecommunications infrastructure, why telcos are flogging the ADSL route instead of fibre / cable begs the question of why so many roads were dug up in the capital cities to facilitate this in the late 80s and early 90s.

What is also interesting is the lack of FOSS out here. Linux is relatively popular but no where like it is in Europe. Indeed corporate America has it's laser telescopic sight firmly trained on the Australian market and even getting Linux hosting is no where as simple as getting a site hosted on a windows server. Linux certification and knowledge is still seen as a specialist skill.

Overall I'm disappointed that Australia hasn't maintained it's lead in internet technologies. In part people like me are to blame for starting our careers here and then being drawn to the brighter lights of the UK and the US where visas are easily come by, pay levels are higher and the ability to work on cutting edge technologies are plentiful.

Perhaps we are on the verge of a change in Australia and I hope that some of the ground lost can be regained over the next five years.